3CX – Your Communications System
3CX is a fully featured business communications platform combining voice, video, messaging, live chat, and contact center capabilities in one system. It can be deployed in the cloud or on-premise.
Call Experts Limited is an authorized 3CX Partner providing implementation, support, and training.
Key Capabilities
- Business telephony via web, desktop, and mobile apps
- Built-in video conferencing
- Website live chat and WhatsApp integration
- Business SMS and MMS
- CRM and Microsoft 365 integration
- Advanced security and encryption
- Flexible deployment options
- Trusted by over 600,000 customers globally
3CX Apps & Mobility
Mobile Apps (Android & iOS)
- Make and receive calls anywhere
- Video meetings and chat
- WhatsApp messaging
- Secure and encrypted communication
Web & Desktop Clients
- All-in-one communication interface
- Call control from browser or desktop
- CRM click-to-call
- Microsoft 365 integration
- Team presence and status
Customer Messaging & Engagement
Live Chat
- Website chat with queues and transfers
- Chat reporting and monitoring
- Escalate chat to voice or video
WhatsApp & SMS
- Centralized WhatsApp management
- Business SMS routing to teams
- Compliance-friendly message logging
Video Conferencing
- Up to 250 participants
- Screen sharing and whiteboard
- Polling and recording
- Webinar and meeting modes
Call & Contact Center
- Switchboard and wallboard
- Queue strategies and SLA reporting
- Call monitoring and recording
- CRM integrations
- Custom call flows using Call Flow Designer
Cost Savings
- Licensing based on concurrent calls
- Free inter-office calls
- Reduced outbound call charges
- Lower total communication costs
Security & Reliability
- SIP attack protection
- Encrypted voice and data traffic
- Automatic backups and failover
- IP-based management access
Hotel PBX
- Guest check-in and check-out
- Call billing
- Wake-up call scheduling
- Room-based call control